Frequently Asked Questions & Answers

		How do I access the Agent OLR?
		How do I process a Service Only renewal in AIM?
		How do I process a renewal with equipment in AIM?
		The item ID/Description for the phone I am adding to the Customer's account is not listed in the drop down. What should I do?
		Who do I contact when the phone equipment is not in the right status?
		The promotion, price plan or feature I want to sell is not available. What’s wrong with the system?
		Click here for a list of Port Failure messages and suggested actions to resolve.
		What can I do to make the contract print faster?
		Who do I call when the AIM system is not working and I’ve confirmed that other applications on my PC are working fine?
		What information will I be asked to provide to the U.S. Cellular Support Center when calling in a problem?
		What do I do if my Internet connection or ISP (Internet Service Provider) isn’t working?
		I don’t remember my log-in ID or password. Who do I call?
		If I can’t complete an activation, what’s the work-around process?
		If there is a system problem with the AIM application and I’ve reported it, how will I know that it has been fixed?
		I thought our PC had the 5.5 or 6 version of Internet Explorer, but it turns out we have an older version. What do I do?
		I would like to upgrade to a beta or newer version of Internet Explorer. Can I?